DomainKeys Identified Mail - DKIM

Domain Keys Identified Mail (DKIM) is an email authentication method designed to detect email spoofing. It allows the receiver to check that an email claimed to have come from a specific domain was indeed authorized by the owner of that domain. It is intended to prevent forged sender addresses in emails, a technique often used in phishing and email spam.

Use the DKIM (DomainKeys Identified Mail) key feature to enable SurveyAnalytics to sign outbound emails sent on your organization’s behalf. A valid signature provides recipients confidence that the email was handled by SurveyAnalytics in a way authorized by your organization.

Why should you set up DKIM?

If your emails are getting caught in SPAM folder/filters or emails are not getting delivered to recipients, setting up DKIM will ensure email delivery to inbox.

What is DMARC?

DMARC (Domain-based Message Authentication, Reporting and Conformance).

Is an email authentication protocol. It is designed to give email domain owners the ability to protect their domain from unauthorized use, commonly known as email spoofing.

DMARC Policies:

Monitor Policy: P=none - The none policy only gives insight in who’s sending email on behalf of a domain and will not affect the deliverability.

Quarantine policy: P=quarantine - The quarantine policy will already mitigate the impact of spoofing, but spoof emails will still be delivered to the receiver (in the spam folder)

Reject Policy: P=reject - This policy makes sure that all incorrect setup emails (spoofing emails) will be deleted by the email receiver and not land in the inbox of the receiver.

What are the steps to add DKIM key?

Before setting up DKIM key, we need to verify that SurveyAnalytics SPF record is added to your domain and also verify DMARC policy.

Step 1:

Add SurveyAnalytics SPF record to your domain. SurveyAnalytics SPF Record: include:_spf.questionpro.com

Once you have added the SurveyAnalytics SPF record, you can verify it here: Check SPF Record

Step 2:

Verify DMARC policy here: Check DMARC Policy

Step 3:

SurveyAnalytics will generate a public and private key pair. Please add a TXT record of the public key that will be shared with you to your domain. This step needs to be performed by your IT team as SurveyAnalytics does not have access to your domain settings.

Step 4:

Verify TXT record here: Check TXT record for DKIM

Step 5:

Upon TXT record verification for DKIM, SurveyAnalytics will activate the DKIM keys to complete the set up. SurveyAnalytics will verify email delivery status and DKIM key signature on the email.

Are there any costs associated with DKIM key generation and set up?

SurveyAnalytics will charge a one-time set up fee of USD 500. Any changes to the key/setup will be USD 250.

How can I request for DKIM key?

Please contact us on chat or contact your account representative to initiate DKIM set up.

DKIM set up will not work and is not required when using the SMTP Relay Mail Server Integration.

License

This feature is available with the following license :

Contact Sales

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