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Question Types
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| Radio Buttons / Check Box / Drop Down List | |
| Rank Items between 1 and N | |
| Distribute 100 points over multiple choices | |
| Multiple Questions with the same set of Choices | |
| Open Ended Text (Multiple Configurations) | |
| Arbitrary text/graphics/multimedia | |
| In satisfaction studies, it is not only important to measure Satisfaction with each of the attributes, you also want to measure Importance -- For example, if Response Turnaround Time is not necessarily important for your customers, then getting a high satisfaction score in this area will not help your bottom-line. | |
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Branching and Piping
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| Based on the Respondent's Selection -- The next set of Questions are dynamically presented. | |
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Advanced Piping and Looping
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| A select set of questions are dynamically looped through based on a response to another set of questions. | |
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Extraction Questions
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| The Answers to a question are dynamically displayed based on answer options selected for another question (Multiple Choice) | |
| The Answers to a question are dynamically not displayed based on answer options selected for another question (Multiple Choice) | |
| Advance extraction based on a Matrix Type Source question. | |
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Multimedia
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| Embed screen-shots of new versions of products/websites to be rated by users. | |
| Embed multi-media clips into the survey. Respondents can click on Play to view the clip before answering a question. | |
| Embed clips from YouTube into the survey. This option is especially useful when large media files need to be embedded within the survey. YouTube provides on-demand streaming video feed, so the user does not have to wait for the entire file to be buffered before it's played. | |
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Scoring / Quiz
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| Sometimes absolute percent values do not convey enough information. Relative values play a vital role in the decision making process of any business. For example, a company can find out that they have a 90% (absolute value) customer satisfaction score, however what they also need is information on the average customer satisfaction score of other companies in their sector. | |
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Advanced Surveys - Reference Data Question Type
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| The Reference Data Question Type is used to collect/validate data against "standardized" databases -- for example US Zip Codes. For example, if you wanted to ask users their Zip Code and wanted to validate (to make sure that the data entered is correct) against the standard US Postal Service Zip Code database you can use the Reference Data question type for this. | |
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Advanced Look and Feel Customization with CSS
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Large and small organizations usually like their surveys look to "match" the look and feel of their website.
This is especially useful for organizations who's customers are very familiar with their website.
Matching the look and feel of the survey to the website is also likely to increase the response rate because the respondent will instantly recognize the context of the survey. |
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Import from MS WORD (.doc) file.
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| Uploading Surveys is very easy. You can directly upload a MS WORD (.doc) file and the questions and answers from the document will be imported to the Survey.. You can edit the survey as desired. | |
